1. Accounts and identity
You must provide accurate information, protect your credentials and complete requested identity verification. Public registration creates customer or supplier access only. You are responsible for activity performed through your account unless you report unauthorised access promptly.
2. Requests, quotes and acceptance
A submitted request is an invitation for Aflao Nexus to review the service. It does not guarantee acceptance, price, availability, border clearance, accommodation, delivery date or supplier stock. A final confirmed quote, booking or written instruction governs the service.
3. Currency exchange and payments
Online calculations are estimates based on the selected published rate and do not move money. The current server-generated quote and approved settlement instructions apply. Provider checks, fees and limits may apply. Keep every receipt and reference. Never send a password, PIN, full card number or CVV through a portal message.
4. We Buy For You, suppliers and logistics
Customers must provide clear specifications, quantities, images, budget and destination. Aflao Nexus may verify availability and reasonable quality but cannot promise characteristics that were not disclosed or reasonably inspectable. Supplier, customs, carrier and delivery terms may also apply.
5. Cross-border and travel assistance
Aflao Nexus provides lawful coordination, local guidance and assistance with documents, transport, rest and communication. We cannot bypass immigration, customs or law-enforcement requirements, guarantee entry or exit, or overrule an authority’s decision. The traveller remains responsible for valid documents, truthful declarations and lawful conduct.
6. Accommodation and dining
Room, restaurant and service availability is confirmed again before acceptance. Property, restaurant, cancellation, no-show, damage, health and conduct rules may apply. External listings and websites should be reviewed before commitment.
7. Refund eligibility
A refund may be approved for a proven duplicate or excess payment, an Aflao Nexus processing error, a service we accepted but cannot provide, or a cancellation received before sourcing, booking, dispatch or non-recoverable third-party costs begin.
8. Non-refundable amounts
Unless applicable law requires otherwise, refunds normally exclude completed services or exchanges; supplier, accommodation, carrier, payment, customs, government or other third-party charges already committed and not returned to us; customer change of mind after sourcing, booking or dispatch; no-shows; delays caused by missing or false documents; prohibited requests; and rate changes after an accepted exchange has been settled.
9. Refund review process
Submit a complaint with the relevant reference, receipt and evidence as soon as possible and normally within seven calendar days of the event or cancellation. We will review the record and disclose any non-recoverable deduction. An approved refund is returned through an appropriate original or verified channel; bank and provider processing times apply. This policy does not remove mandatory consumer rights.
10. Prohibited use and records
No fraud, impersonation, unlawful goods, abusive uploads, bribery, evasion of border or compliance controls, or unauthorised security testing is permitted. Legal, financial, identity and audit records may be retained after account closure where required for safety, disputes, accounting or law.
11. Complaints and changes
Use the complaint form so the issue receives a reference. Material terms may be updated with an effective date. Before public production launch, these terms should receive professional Ghanaian and cross-border legal review.